Refund Policy

This policy explains how refund requests for one-time VYBE Pass purchases are handled.

One-time purchases

VYBE Passes are one-time purchases for a stated access period. They are not recurring subscriptions and do not automatically renew.

Requesting a refund

If you believe you were charged incorrectly, experienced a duplicate or unauthorised charge, or paid for access that was not provided because of a technical problem, contact VYBE support promptly with the account email and payment details needed to locate the transaction.

Used digital access

Refund eligibility may depend on the circumstances, including whether digital access has already been supplied or used and any statutory rights that apply. We review refund requests individually and do not exclude consumer rights that cannot lawfully be excluded.

Payment processing

Approved refunds are returned through the original payment method using our payment processor. Bank processing times may vary.

Contact

For a refund request, contact VYBE through the support contact published on the website and provide enough information for us to identify the purchase. Do not send full card numbers or security codes by email.